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Delivery

PLEASE NOTE WE ARE CURRENTLY UNABLE TO SUPPLY ZONE 2 & 3.

Zone 1:
All orders £70.00 and over are shipped free within Zone 1. Orders under £70.00 are charged at £7.00 + VAT

Zone 2:
All orders to Zone 2 costs £14.99 + VAT or £9.99 + VAT if order value is over £65.00

Zone 3:
All orders to Zone 3 costs £30.00 + VAT

VAT is applied at the standard rate.

PLEASE NOTE THAT OUR ONLINE POSTAL CHARGES DON'T CALCULATE ZONES 2 & 3 POSTAGE CHARGES AT CHECKOUT. THESE ARE ADDED ON WHEN ORDER IS PROCESSED

 

 

Zone 1

Zone 2

Zone 3*

All England Mainland

All Ireland

Channel Islands

All Wales

IV

IM

AB (AB1 - AB25)

AB (AB26 - AB56)

TR21 - TR25

DD

KW (KW1 - KW17)

 

DG

PA

 

PH (PH1 - PH14)

PH (PH15+)

 

EH

PO30 - PO41

 

FK (FK1 - FK17)

FK (FK18 - FK20)

 

G

ZE

 

KA (Except KA27 & KA28)

KA27 & KA28

 

KY

HS1 - HS9

 

ML

 

 

TD

 

 

 

 

Deliveries are generally made on weekdays only (Monday to Friday, excluding Bank Holidays) between 08:30am and 6.00pm, and will require a signature.
If you do not receive your parcel or a calling card on the expected day of delivery please contact us immediately.

Carriers are APC (24Hr UK Mainland, 48 Hr Islands & Ireland)

If you are not at the delivery premises when delivery is attempted, a card will be left with a contact number to re-arrange delivery. Please note if you request your order to be left in a secure place as you may not be in, we cannot guarantee to do so but if we do, it's at your own risk.

Please email for any further shipping information: SHIPPING 

AUTOMATED DISPATCH:
We pride ourselves on our automated order to dispatch service and usually we can dispatch the same day for orders placed before 3.00pm.

SATISFACTION GUARANTEE & RETURNS:
General Returns:

Items will only be refunded or exchanged if you have notified us within 7 working days starting the day after receiving the goods. The item is not on a free trial for the 7 days so if we do accept a used product back and the item is not faulty, we reserve the right to charge the customer against any loss. Customers have a duty of care when returning the goods in their possession and we would ask that items are returned with original packaging.
Any "FREE/INCLUDED" items that were sent with the product that are not returned will be charged at the full RRP.
In some circumstances although the original delivery charge MAY be refunded, we can not cover the cost of returning the item to us. A handling charge may also be charged in some instances. No charge will be made on goods returned within the 7 day cooling off period. Refunds will be issued against the original payment method used.

Refunds:
CoffeeXclusive take great care to ensure all products are complete and correct before shipping to our customers. If for any reason the item is incorrect or damaged then please contact us within 24 hours of receiving the product.
Damaged or incorrect items may be refunded if the unused item is returned within 7 working days starting the day after receipt, after following the procedure above. We will then look to exchange or refund the value of the item.
 

 

 

 

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