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Frequently asked Questions?


Do you want to talk to us?
We are happy to talk to you, although a web based retailer we are available during office hours to discuss your needs in more detail or answer a question you may have. Please feel free to contact us on: 08000 14 18 18

 
Secure Payments over the Internet
CoffeeXclusive use the largest Payment Gateway provider in the UK.
Protx is a Payment Gateway, also called a Payment Service Provider (PSP).
Payment Gateways provide the secure link between your website and your merchant bank to ensure that your customers' card details are kept secure throughout the transaction process

Payment by Card
We accept credit and debit card payment - MasterCard, Visa, Delta, and Maestro (Switch has now changed to Maestro) and process online card transactions via our secure server. If you are buying from overseas please place your order in UK Sterling and your credit card company will convert the transaction into your own currency. You may send your card information by phone, mail or place an order on the website. All credit card numbers are encrypted over the internet and cannot be decrypted until they reach our safe site. They are not held in clear text on any website. If you prefer, you can send a cheque to: Denby Dale Coffee Ltd, Bridge Mills, Huddersfield Road, Holmfirth, HD9 3TW

To Make a Purchase
Just browse through our online catalogue and click on the Add to Cart button for any machine that you wish to add to your 'Shopping Cart'. When you have finished your order then click on the 'Shopping Cart'. You will be asked to give us a few details that we need to be able to complete your order. If you prefer, we are happy to accept your order over the telephone and process it for you on Tel: 08000 14 18 18
Photographs and Technical Specification
Please note that although we make every effort to ensure that technical details are correct and that photographs are a true representation of the products on sale, due to manufacturers occasionally updating products there may be slight differences. If you are in any doubt or would like a specific point clarified please feel free to contact us

Delivery
We always aim to dispatch any orders as soon as possible, orders placed before 3.00pm are dispatched the same day. We aim to dispatch all orders within 48hrs. Orders are delivered via APC/Pass The Parcel. You can track your order online if you provide us with your email address when ordering.
Guarantee
If for some reason you find that the item you ordered is not what you were wanting then we are happy to accept them back in the same condition as they were sent to you, complete with all original packaging. For more information please see our Returns Policy

Slush Machines
We also supply slush machines and slush syrup. Our sister company is SlushCo but isn't an e-commerce site. Our main range is listed within this site
 
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